CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy outlines the standardized service standards, order processing rules, delivery arrangements, return and refund terms, and transaction regulations applicable to all customers shopping on our official website. Our core principle is to provide transparent, reliable, and customer-centric shopping services for global users. All service clauses apply uniformly to all regional orders without regional discrimination, ensuring a consistent, fair, and worry-free shopping experience for every customer. By placing an order on our website, customers agree to abide by the complete service policy listed below.

Order Processing & Shipping Service

All orders submitted on our official website will enter the systematic review and preparation process immediately after successful payment confirmation. Our standard order processing and shipping time is 1 to 3 working days. All products support global delivery with a unified and fixed delivery time of 6 to 12 working days for all international and domestic orders. No separate delivery time declaration for different regions is required, and the overall delivery cycle remains stable and consistent globally.
We provide expedited delivery services to accommodate customers with urgent delivery requirements. Customers who need faster order delivery can choose the expedited option during the order process to shorten the waiting period. In addition, we implement a global free shipping policy for all products. There are no shipping fees, handling fees, or hidden additional charges for any order, enabling customers to enjoy cost-effective and transparent shopping services at all times.

Payment & Settlement Rules

To unify global transaction standards and simplify the shopping settlement process, all product pricing, order settlement, and transaction calculations on our official website are uniformly denominated and settled in USD. All displayed prices are final transaction prices, with no hidden fees or variable charges. The unified currency rule applies to all global customer orders to ensure pricing consistency and transaction fairness across all regions.

Return Policy

We offer a customer-friendly and flexible after-sales return service to fully protect customer rights and interests. Our official return period is 60 days from the date of order delivery confirmation. Within the valid return period, customers may apply for product returns if they are unsatisfied with the product quality, taste, or actual product experience, subject to compliance with our return conditions.
All return applications must be submitted through the official website process. Customers are required to follow the standard return guidelines to complete item return and information submission. We strictly adhere to standardized return review procedures to ensure every return application is processed fairly and efficiently.

Refund Policy

After we receive, inspect, and verify the returned items in full compliance with return requirements, we will initiate the official refund process immediately. The standard refund processing cycle is 5 to 10 working days. The refund will be returned via the original payment channel used for the order transaction.
All refund progress is uniformly reviewed and processed by our official after-sales team. The refund time limit is applicable to all global orders, ensuring efficient and standardized fund settlement for every customer. We strictly implement refund rules to guarantee that customer legitimate rights and interests are fully protected.

Customer Support & Contact Channels

We provide professional and targeted customer support services for all order consultation, product inquiry, service feedback, return and refund follow-up, and business cooperation needs. For any questions, suggestions, or service demands, customers can access all official contact methods including our dedicated service email through the Contact Us page on our official website.
Our customer service team maintains a professional and efficient service attitude, responding to customer inquiries and feedback in a timely manner, solving shopping and after-sales problems for global users, and continuously optimizing service quality and customer shopping experience.

Service Commitment

We always adhere to the service tenet of integrity, standardization, transparency and efficiency. All service rules including order processing, delivery arrangements, free shipping policy, currency settlement, return and refund regulations are implemented uniformly for all global customers. We continuously optimize our service system, standardize every service link, and strive to provide every user with safe, reassuring and high-quality online shopping and after-sales services.