PRIVACY POLICY

Overview

This Privacy Policy explains how our website collects, uses, stores, protects, and discloses personal information submitted by users during browsing, ordering, and shopping activities. This policy applies to all visitors, registered users, and customers who access our official website and purchase our products, including classic energy bars, high-protein bars, women-friendly light snack bars, and children’s organic snack bars. We attach the highest importance to user privacy and personal data security. All data processing activities comply with global privacy protection principles, aiming to protect your personal information and shopping privacy while providing you with safe, smooth, and personalized online services.

Information We Collect

We only collect necessary and legitimate user information required for normal order processing, service delivery, and after-sales support. The types of information we collect include basic personal information and transaction information. When you place an order, we may collect your name, shipping address, contact information, and order notes to ensure accurate product delivery and order verification. For transaction processing, we record order details, purchased product information, transaction amount, and settlement records. We do not collect sensitive private information without user authorization, and we will never obtain irrelevant personal data through hidden means.
In addition, we may automatically collect basic browsing information such as device type, browser type, website access time, and page browsing records to optimize website operation, improve page display experience, and analyze user preferences for better product and service upgrades. All collected information is limited to internal service use only.

How We Use Your Information

All user information we collect is used for standardized service operation and will never be misused for unauthorized purposes. Firstly, your personal and order information will be used to process, verify, and fulfill your orders, including order confirmation, product packaging, shipping arrangement, and logistics tracking, ensuring that your purchased items can be delivered smoothly within the stipulated 6–12 working days delivery cycle. Secondly, your information supports our after-sales service work, including 60-day return application processing, 5–10 working days refund review, and order problem follow-up, to effectively protect your shopping rights and interests.
We may also use your information to provide standardized customer service replies, send necessary order status updates, and optimize our product categories and website functions according to user shopping habits. All data usage behaviors strictly follow the principle of minimal necessity and will not exceed the service scope promised by our platform.

Data Storage & Security Protection

We adopt industry-standard data encryption technology and secure server storage measures to protect your personal information and transaction data from unauthorized access, disclosure, tampering, loss, or theft. Your order data, personal information, and transaction records are stored on secure dedicated servers with strict access authority management. Only authorized internal service personnel can access relevant information for order processing and after-sales work.
We will retain your personal data only for the period necessary to complete transaction processing, after-sales warranty services, and standardized business records. Once the data is no longer needed, we will securely delete and dispose of the information in accordance with data protection specifications to avoid residual data risks. We strictly prohibit internal data leakage, unauthorized transmission, and private sales of user information.

Information Sharing & Disclosure

We firmly promise that we will not sell, rent, or trade your personal private information to any third-party institutions or individuals for commercial purposes without your explicit consent. Your personal and transaction information will only be shared with third-party service providers necessary for order completion, such as logistics and distribution service providers, to complete product delivery services. All cooperative third parties have signed strict confidentiality agreements with us and are prohibited from using user information for any other irrelevant purposes.
We may disclose user information only when required by official and standardized regulatory requirements, or to protect the legitimate rights and interests of our platform and users in case of platform rule violations and transaction disputes. No arbitrary information disclosure behavior will occur.

Cookie Usage

Our website uses standard Cookie technology to improve user browsing experience. Cookies help the system remember your browsing preferences, device access habits, and basic visit records, which can optimize website loading speed, stabilize page display effects, and simplify repeated operation steps during your next visit. The Cookie data we collect does not involve user sensitive privacy information and will not invade user personal privacy.
You can adjust the Cookie permission settings through your local browser according to your personal preferences to accept or refuse Cookie collection. Disabling partial Cookies will not affect your normal order placement and basic shopping functions on the website.

User Rights

You have the right to check, confirm, and apply for correction of your personal order information stored on our platform. You can also apply for data deletion within a reasonable scope after the order is completed and the after-sales service cycle ends. If you have any doubts, inquiries, or demands regarding our personal information processing rules and privacy protection work, please contact us through the Contact Us page of our official website. We will professionally respond to your questions and properly handle your demands.

Policy Updates

We reserve the right to appropriately adjust and optimize this Privacy Policy in accordance with platform service upgrades and standard industry specifications. All updated clauses will be officially displayed on our website page. The revised policy will take effect immediately after publication. Your continued browsing, ordering, and shopping behavior on the website will be regarded as your recognition and acceptance of the latest Privacy Policy clauses.